Rose Creek Cottage
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Policies & FAQ

Refunds and Exchanges 

 

If there is a problem with your order, contact us within 3 days of receiving it. We want you to be happy with your new piece, cherishing it for years to
come,  but cannot give refunds on custom orders.  In the case of artist
error,  ie. misspelled names, the piece will be recreated or repaired
free of charge.  We cannot replace or fix orders until we have the
original piece in our studio.

***Be very clear on the order in which you list names/words. I fulfill these custom pieces exactly as you indicate on the form***

Chains are guaranteed for 30 days from receipt of your hand stamped necklace. If your chain
breaks within 30 days, email us.  After that, replacement chains may be
purchased a la carte in our shop.


Domestic Shipping

**Please note: Make sure the "ship to"  address on your Paypal account is correct. That is where your item ships to.**

We ship USPS Priority for $6,  no matter how many items.

Please allow 2-4 weeks from the time payment has   cleared for
shipment.  It may be longer during peak times, ie. Holidays, Mother’s
Day, etc,  Let us know when you need the item.    

We are unable to control how long the post office takes to deliver your order
once it leaves our studio

 

International Shipping

We  ship International Priority for  $20,  flat rate,  no matter how
many items  you order. We are unable to track international orders once
they leave the USA.

*****PLEASE NOTE: We cannot control how fast the usps gets your package to you NOR are we responsible if the USPS takes longer than its guidelines say******

 

Jewelry Care

Your new jewelry should be stored in a plastic ziplock bag to avoid tarnishing.Sterling silver tarnishes from humidity, heat, moisture, lotions, etc. Use the polish pad we included with your order. More are available in our A La
Carte section.

Avoid using polish creams, dips, or liquids  which will remove the oxidization. Do not spray your jewelry with perfume or sunscreen. Apply all lotions and fragrances before putting on jewelry and allow to dry first. Remove your jewelry before
swimming, showering, and sleeping to avoid unnecessary wear on your jewelry. Protect your jewelry from vigorous activity or harsh cleaning chemicals.

 

When can I expect my jewelry?

It normally takes 2-3 weeks….often sooner, except during peak seasons
of Christmas, Valentine’s Day, and Mother’s Day…..when it may take
longer.    We do offer rush order shipping available for $25 at
checkout.  This fee guarantees your order to leave our studio in  2-3
business days of placing your order.  These will ship USPS Priority 
Domestic  or International.   We are unable to track International
Orders once they leave the USA.  We are not responsible for any
additional tariff or  customs charges.

 

Will the letters be perfect?

Each letter is individually stamped, one-at-a-time.  No two pieces will ever be the same. Letter placement and spacing will NOT be perfect. This is not a defect. It is what gives hand stamped jewelry its unique look.  Letters, numerals, etc. are not always perfectly aligned.  We would need an engraving machine for that...and these are NOT engraved.  Spacing and darkening may vary, as well as the 'depth' of the letters stamped. These are features that make your piece a true One-Of-A-Kind, handcrafted custom design.


Can you stamp on the back of the discs?

Usually we cannot, as the letters would show a bit on the frontside.  You can always
contact us and ask before ordering.


I'm unhappy with the chain length I ordered. Can I exchange it?

Yes. Just send it back to us with a Self-Addressed-Stamped Envelope with a
note explaining what size you’d like to exchange it for. 16” and 18”
chains are no extra charge. There is an additional  $5.00 charge for the 20”.

 

What forms of payment do you accept?

We accept credit cards via Paypal.

 

This is a gift. Will you include a note from me?

Yes! Write what you'd like it to say in the box at checkout~

 

   Please check our blog for updates, studio-sales, and current  Give-Aways:

               http://rosecreekcottage-carol.blogspot.com/

 

 

 

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