Policies & FAQ
Refunds and Exchanges
If there is a problem with your order, contact us within 3 days of receiving it. We want you to be happy with your new piece, cherishing it for years to
***Be very clear on the order in which you list names/words. I fulfill these custom pieces exactly as you indicate on the form***
**Please note: Make sure the "ship to" address on your Paypal account is correct. That is where your item ships to.**
We ship USPS Priority for $6, no matter how many items.
Please allow 2-4 weeks from the time payment has cleared for
We are unable to control how long the post office takes to deliver your order
We ship International Priority for $20, flat rate, no matter how
*****PLEASE NOTE: We cannot control how fast the usps gets your package to you NOR are we responsible if the USPS takes longer than its guidelines say******
Your new jewelry should be stored in a plastic ziplock bag to avoid tarnishing.Sterling silver tarnishes from humidity, heat, moisture, lotions, etc. Use the polish pad we included with your order. More are available in our A La
Avoid using polish creams, dips, or liquids which will remove the oxidization. Do not spray your jewelry with perfume or sunscreen. Apply all lotions and fragrances before putting on jewelry and allow to dry first. Remove your jewelry before
When can I expect my jewelry?
It normally takes 2-3 weeks….often sooner, except during peak seasons
Will the letters be perfect?
Each letter is individually stamped, one-at-a-time. No two pieces will ever be the same. Letter placement and spacing will NOT be perfect. This is not a defect. It is what gives hand stamped jewelry its unique look. Letters, numerals, etc. are not always perfectly aligned. We would need an engraving machine for that...and these are NOT engraved. Spacing and darkening may vary, as well as the 'depth' of the letters stamped. These are features that make your piece a true One-Of-A-Kind, handcrafted custom design.
Can you stamp on the back of the discs?
Usually we cannot, as the letters would show a bit on the frontside. You can always
I'm unhappy with the chain length I ordered. Can I exchange it?
Yes. Just send it back to us with a Self-Addressed-Stamped Envelope with a
What forms of payment do you accept?
We accept credit cards via Paypal.
This is a gift. Will you include a note from me?
Yes! Write what you'd like it to say in the box at checkout~
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