Policies & FAQ
Refunds and Exchanges
If there is a problem with your order, contact us by email (we do not take phone calls) within 24 hrs. receiving it. We want you to be happy with your new piece, cherishing if for years to come, but cannot give refunds on custom orders unless the mistake, ie. spelling, is ours.
All components of your necklace are under warranty for 45 days from the date of purchase. Should your jump rings loosen or chains break from normal wear and tear during this time frame we will replace them for you free of charge. **After that period there will be a minimal fee to replace broken/loosened components, or lost birthstones.** Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned.
We send "Care and Cleaning" instructions with each order. Our jewelry is NOT waterproof...so do not wear it while bathing, swimming, in hot tubs, etc. And most of the metals we use do tarnish. Use the polish pad we included with your order. Need more? You will find them in our shop.
**We cannot replace or fix orders until we have the original piece in our studio. We will reimburse the return shipping charges if the mistake was our fault.***
Please be very clear on the order in which you list names/words. I fulfill these custom pieces exactly as you indicate on the form.
**Please note: Make sure the "ship to" address on your Paypal account is correct. That is where your item ships to.**
We ship USPS Priority for $9, no matter how many items.
Please allow 2-4 weeks from the time payment has cleared for
We are unable to control how long the post office takes to deliver your order
You have the option of insuring your package at time of purchase, and it is highly recommended. Once we ship your package, we are not responsible if your package gets lost, or if it takes longer to get to you than the USPS guidelines say. They DO lose packages from time-to-time. We are not responsible for lost packages.
We ship International Priority for $20, flat rate, no matter how
*****PLEASE NOTE: We cannot control how fast the usps gets your package to you NOR are we responsible if the USPS takes longer than its guidelines say******
Your new jewelry should be stored in a plastic ziplock bag to avoid tarnishing.Sterling silver tarnishes from humidity, heat, moisture, lotions, etc. Use the polish pad we included with your order. More are available in our A La
Avoid using polish creams, dips, or liquids which will remove the oxidization. Do not spray your jewelry with perfume or sunscreen. Apply all lotions and fragrances before putting on jewelry and allow to dry first. Remove your jewelry before
When can I expect my jewelry?
It normally takes 2-3 weeks….often sooner, except during peak seasons
Will the letters be perfect?
For our Hand Stamped pieces, each letter is individually stamped, one-at-a-time. No two pieces will ever be the same. Letter placement and spacing will NOT be perfect. This is not a defect. It is what gives hand stamped jewelry its unique look. Letters, numerals, etc. are not always perfectly aligned. Spacing and darkening may vary, as well as the 'depth' of the letters stamped. These are features that make your piece a true One-Of-A-Kind, handcrafted custom design.
Our newly added Engraved Pieces will have more uniformity! Darkening will not fade with time, as will Hand Stamped pieces.
Can you stamp on the back of the discs?
For our Hand Stamped pieces, we cannot. However, for our new Engraved Collection, we can. Contact us and ask before ordering for pricing.
I'm unhappy with the chain length I ordered. Can I exchange it?
Yes. Just send it back to us with a Self-Addressed-Stamped Envelope with a
What forms of payment do you accept?
We accept credit cards via Paypal.
This is a gift. Will you include a note from me?
Yes! Write what you'd like it to say in the box at checkout~
Can I call you?
We do business via email only. At this time, we do not have the man-power for taking orders, questions via phone.
Please check our blog for updates, studio-sales, and current Give-Aways: